Heya, my name is GoldenGrizzly and I'm new to the game. While I was first talking to the Oak message box I was booted out of the server. Confused, I re-entered the silver server and I was what I'm assuming is the default, a bald guy. I looked all over to try and find a way to customize my character like the other players I was seeing around me but, upon finding nothing, I went to the Discord to try and figure out what happened. Apparently there is an initial customization option where you can customize your character but I missed that. Jenn from the discord was super helpful and directed me here for an account reset so that I could do that. If that can be done that'd be fantastic cause being a bald guy isn't exactly what I wanna be. Thank you and I hope it can be resolved soon!

 

-Grizzly

Oh I should mention I stopped playing after about 20 minutes once I realized something was off so I'm pretty much at the beginning of the game still, the Gold server to Viridian and the Silver server still at spawn

Heya, my name is GoldenGrizzly and I'm new to the game. While I was first talking to the Oak message box I was booted out of the server. Confused, I re-entered the silver server and I was what I'm assuming is the default, a bald guy. I looked all over to try and find a way to customize my character like the other players I was seeing around me but, upon finding nothing, I went to the Discord to try and figure out what happened. Apparently there is an initial customization option where you can customize your character but I missed that. Jenn from the discord was super helpful and directed me here for an account reset so that I could do that. If that can be done that'd be fantastic cause being a bald guy isn't exactly what I wanna be. Thank you and I hope it can be resolved soon!

 

-Grizzly

 

Hi @GoldenGrizzly

 

I'm sorry for the inconvenience.

I would like to inform you that we're currently investigating the issue in order to fix it.

Unfortunately we cannot reset account during this period as we want to focus first on totally fix the bug.

I will update you through this thread when we will have fixed it and for any possible update.

 

In the while, you can normally continue your adventure and let me know if you have any further questions.

Have a wonderful day !

Hi @GoldenGrizzly

 

I'm sorry for the inconvenience.

I would like to inform you that we're currently investigating the issue in order to fix it.

Unfortunately we cannot reset account during this period as we want to focus first on totally fix the bug.

I will update you through this thread when we will have fixed it and for any possible update.

 

In the while, you can normally continue your adventure and let me know if you have any further questions.

Have a wonderful day !

Thank ya tons! I'll be here :)

Thank ya tons! I'll be here :)

 

Hi @GoldenGrizzly

 

I'm sorry for the inconvenience.

I would like to inform you that, as a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game.

Therefore, you can rush the customization of your character and change it later through this item.

Could you please tell me which is your main server where you would like to play?

 

Looking forward to your reply, have a wonderful day !

Hi, I created my account on January 19th and I had the exact issues as GoldenGrizzly on the silver server. I will keep watching this thread for updates. Glad I am not alone!