Eversworn Posted January 18, 2019 Share Posted January 18, 2019 Hi @alinar221 I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working since 2 days. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day ! According to the website, the servers are offline. This sucks because I just heard about the game and was going to create my character and give it a shot. Link to comment https://pokemonrevolution.net/forum/topic/117690-servers-offline/ Share on other sites More sharing options...
Administrator Shinohara Posted January 18, 2019 Administrator Share Posted January 18, 2019 According to the website, the servers are offline. This sucks because I just heard about the game and was going to create my character and give it a shot. Hi @Eversworn I'm sorry for the inconvenience. We're currently having issues with the website for what regard the status page. However, i can assure you that the servers are currently online and you can access them normally. Are you experiencing any issue while doing so? If yes, could you please attacha screenshot or describe it? Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment https://pokemonrevolution.net/forum/topic/117690-servers-offline/#findComment-651749 Share on other sites More sharing options...
Eversworn Posted January 18, 2019 Author Share Posted January 18, 2019 Well, it's hard to explain my issue through screenshots, but when I start the game, I select a server and then I am talking with Professor. When I started creating my character, I get kicked back to the main screen. I tried both gold and silver and am getting the same issue. Link to comment https://pokemonrevolution.net/forum/topic/117690-servers-offline/#findComment-651751 Share on other sites More sharing options...
Administrator Shinohara Posted January 18, 2019 Administrator Share Posted January 18, 2019 Well, it's hard to explain my issue through screenshots, but when I start the game, I select a server and then I am talking with Professor. When I started creating my character, I get kicked back to the main screen. I tried both gold and silver and am getting the same issue. Hi @Eversworn I'm sorry for the inconvenience. I would like to inform you this is a new bug that players are experiencing recently that we're currently investigating the issue in order to fix it. Unfortunately we cannot reset account(which is the only way to fix this issue for the moment) during this period as we want to focus first on totally fix the bug. Also, there is not an estimated time for when the issue will be solved. I will update you through this thread when we will have fixed it and for any possible update. Please stay also tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. In the while, you can normally continue your adventure and let me know if you have any further questions. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment https://pokemonrevolution.net/forum/topic/117690-servers-offline/#findComment-651771 Share on other sites More sharing options...
Eversworn Posted January 18, 2019 Author Share Posted January 18, 2019 Hi @Eversworn I'm sorry for the inconvenience. I would like to inform you this is a new bug that players are experiencing recently that we're currently investigating the issue in order to fix it. Unfortunately we cannot reset account(which is the only way to fix this issue for the moment) during this period as we want to focus first on totally fix the bug. Also, there is not an estimated time for when the issue will be solved. I will update you through this thread when we will have fixed it and for any possible update. Please stay also tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. In the while, you can normally continue your adventure and let me know if you have any further questions. Have a wonderful day ! How am I supposed to "normally continue your adventure" when I can't even start playing? To be clear this is my first time playing, so I am not sure why you would need to reset my account. Is there an estimate on when this will get resolved? Link to comment https://pokemonrevolution.net/forum/topic/117690-servers-offline/#findComment-651773 Share on other sites More sharing options...
Shinoneko Posted January 18, 2019 Share Posted January 18, 2019 I had the same problem but i fixed it by rushing through the talk with oak after you do that it will kick you while you are makeing your character but just keep going back in until you are happy with it and accept and it should put you in the game.(I don't know if it will work for you but it did for me) Link to comment https://pokemonrevolution.net/forum/topic/117690-servers-offline/#findComment-651778 Share on other sites More sharing options...
Eversworn Posted January 18, 2019 Author Share Posted January 18, 2019 I had the same problem but i fixed it by rushing through the talk with oak after you do that it will kick you while you are makeing your character but just keep going back in until you are happy with it and accept and it should put you in the game.(I don't know if it will work for you but it did for me) But once you start playing, have you experienced any more kickings? Link to comment https://pokemonrevolution.net/forum/topic/117690-servers-offline/#findComment-651781 Share on other sites More sharing options...
Shinoneko Posted January 18, 2019 Share Posted January 18, 2019 But once you start playing, have you experienced any more kickings? Not yet. Link to comment https://pokemonrevolution.net/forum/topic/117690-servers-offline/#findComment-651783 Share on other sites More sharing options...
Administrator Shinohara Posted January 19, 2019 Administrator Share Posted January 19, 2019 As said above, the problem exists only when you create a character. Therefore, temporarily, you should be able to I had the same problem but i fixed it by rushing through the talk with oak after you do that it will kick you while you are makeing your character but just keep going back in until you are happy with it and accept and it should put you in the game.(I don't know if it will work for you but it did for me) But once you start playing, have you experienced any more kickings? Hi @Shinoneko & @Eversworn I'm sorry for the inconvenience. I would like to inform you that, as a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game. Therefore, you can rush the customization of your character and change it later through this item. Could you please tell me which is your main server where you would like to play? Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment https://pokemonrevolution.net/forum/topic/117690-servers-offline/#findComment-651937 Share on other sites More sharing options...
Shinoneko Posted January 19, 2019 Share Posted January 19, 2019 As said above, the problem exists only when you create a character. Therefore, temporarily, you should be able to Hi @Shinoneko & @Eversworn I'm sorry for the inconvenience. I would like to inform you that, as a way to solve this issue, i can offer you a Magic Mirror which is an item that permit you to customize your character while in game. Therefore, you can rush the customization of your character and change it later through this item. Could you please tell me which is your main server where you would like to play? Looking forward to your reply, have a wonderful day ! Sorry for the late reply but i play on gold Link to comment https://pokemonrevolution.net/forum/topic/117690-servers-offline/#findComment-652142 Share on other sites More sharing options...
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