Blackhalloween Posted January 19, 2019 Share Posted January 19, 2019 I can't play also that's why I went to the PRO website and this is what I see Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 19, 2019 Administrator Share Posted January 19, 2019 I can't play also that's why I went to the PRO website and this is what I see [ATTACH=full]62704[/ATTACH] Hi @BlackHalloween I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working and they are online. Unfortunately the status page on our website is currently not working properly and we are aware of that and working to fix it. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. ▪︎ Are you using Proxy? Try not using it, and then test again ▪︎ Are you trying to play at home/work/school? Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post You could also use a VPN although you should check you're allowed first. Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Blackhalloween Posted January 21, 2019 Author Share Posted January 21, 2019 Its ok now though I don't know why I can't play two days before Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 23, 2019 Administrator Share Posted January 23, 2019 Its ok now though I don't know why I can't play two days before I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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