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Is the server still running or what?i just saw the server status are still offline almost 1 or 2 weeks

 

Hi @jacky1468

 

I'm sorry for the inconvenience.

I would like to inform you that the server are online and normally working and they are online. Unfortunately the status page on our website is currently not working properly and we are aware of that and working to fix it.

If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot.

Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions.

 

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

 

 

Looking forward to your reply, have a wonderful day !

image.gif

 

Please do not contact staff members for private support

Share your questions on the forums as they could be useful to others

Hi @jacky1468

 

I'm sorry for the inconvenience.

I would like to inform you that the server are online and normally working and they are online. Unfortunately the status page on our website is currently not working properly and we are aware of that and working to fix it.

If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot.

Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions.

 

 

 

 

Looking forward to your reply, have a wonderful day !

Let me check awhile

  • Administrator
Its fine now thank you :)

I'm really happy to see that your issue has been solved. If you have any further questions, plesae don't hesitate to ask.

With that said, i will now close the thread.

Have a wonderful day !

image.gif

 

Please do not contact staff members for private support

Share your questions on the forums as they could be useful to others

Guest
This topic is now closed to further replies.
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