Sipsipsip1 Posted January 21, 2019 Share Posted January 21, 2019 Can u delev this gyara? lol i go inside cave after evs train, lvl 60, then lvl up to 65 after beat 2 npc, and its frezee, looks like zombies atacking me again xD after dc cant go inside again(with that gyara). I try go in with untrained lv 60 tyranitar(thats too much pains if i train and dc again,lol) and instantly blacked out, wtf. I lost my master ball, 30+rc, and 200k+ pokedollars, u should changes the quest reqs if servers still unstable , or maybe u can delev my graya and bring back the item and pokedollars i lost if possible , *sigh.. Thx before. As always, sorry for my (poor) English :d Sipsipsip1 silver server. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 21, 2019 Administrator Share Posted January 21, 2019 Can u delev this gyara? lol i go inside cave after evs train, lvl 60, then lvl up to 65 after beat 2 npc, and its frezee, looks like zombies atacking me again xD after dc cant go inside again(with that gyara). I try go in with untrained lv 60 tyranitar(thats too much pains if i train and dc again,lol) and instantly blacked out, wtf. I lost my master ball, 30+rc, and 200k+ pokedollars, u should changes the quest reqs if servers still unstable , or maybe u can delev my graya and bring back the item and pokedollars i lost if possible , *sigh.. Thx before. As always, sorry for my (poor) English :d Sipsipsip1 silver server. Hi @sipsipsip1 I'm sorry for the inconvenience. I would like to assure you that none of your item has been lost and that you can get everything back once you finish the Heatran Quest. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Unfortunately, we cannot delevel your Gyarados or remove the quest requirements because it would be unfair to the other players who have accepted their losses due to crashing, regardless of our end or theirs, and that did the quest in the past. Lost by crash issues (Including disconnections and rollbacks) Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case. We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, for what regard scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Sipsipsip1 Posted January 21, 2019 Author Share Posted January 21, 2019 So the items just locked untill i finish the quest? Oh i see, then no problems with pokedollars, my bad to try doing quest with untrained pokes, and i dont want to train it for that quest again if still dc lol, wasting time xD. Ok then nvm, dont think gonna do that quest ever again with the current reqs. Thx for fast respond btw. Goodluck with the mt. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 23, 2019 Administrator Share Posted January 23, 2019 So the items just locked untill i finish the quest? Oh i see, then no problems with pokedollars, my bad to try doing quest with untrained pokes, and i dont want to train it for that quest again if still dc lol, wasting time xD. Ok then nvm, dont think gonna do that quest ever again with the current reqs. Thx for fast respond btw. Goodluck with the mt. Hi @sipsipsip1 ! I would like to assure you that none of your items have been lost and you just have to finish the quest. I would like to suggest you to wait the complete fix of the server disconnections/zombie dc and then try again the quest so you won't experience any issue while doing it. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and updates. However, as your questions have been answered and all the information have been given, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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