My friend cannot log in or request a password change because of the issue "invalid username or email". He checked his last email from this game and his name is 'dglgpgpg', he wanted to know if this account still exists or has it been deleted?

My friend cannot log in or request a password change because of the issue "invalid username or email". He checked his last email from this game and his name is 'dglgpgpg', he wanted to know if this account still exists or has it been deleted?

Hi there, @BlueTigerYT

 

I am sorry for the inconvenience that you and your friend is experiencing. To address the issue at hand, I looked into the username you provided and unfortunately, I did not find a user by the name dglgpgpg.

 

For further assistance, may you please tell your friend to create an alternate account and make a thread in the General Complaint Area. So we may handle this situation in private with him.

 

I hope this helps. With that said, I will now be locking this thread. If you have anymore questions or concerns please do not hesistate to create another thread and I will be happy to assist you :)

 

Have a wonderful day!

 

Deepest Regards, Juliph