I have played before, i played when the server is not silver and gold. I have a rest to play, but when i want to play my game is restart. What should i do?

I have played before, i played when the server is not silver and gold. I have a rest to play, but when i want to play my game is restart. What should i do?

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here!

 

Since you played on the Red Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as if you encounter issues whilst merging.

 

Hope this helps and have a great day!

Thanks i will try it

I’m sorry if i rest for a year or two years it will be deleted and i must play from the start again? Beacause in my account there’s nothing but its counting from the start i play today

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here!

 

Since you played on the Red Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as if you encounter issues whilst merging.

 

Hope this helps and have a great day!

Sorry i still didn’t understand

Sorry i still didn’t understand

Hi there. Sorry for the inconvenience. You actually didn't lose your progress. However, you'll have to merge your account to regain your progress again. Since you played on the Red Server, you'll have to select it as your main server when you merge. Below is a visual guide on how to merge.

Step 1: Login in your dashboard and click on Merge is required!

 

[*]Step 2:

 

 

Let me know if you still need further help with merging.

Hi there. Sorry for the inconvenience. You actually didn't lose your progress. However, you'll have to merge your account to regain your progress again. Since you played on the Red Server, you'll have to select it as your main server when you merge. Below is a visual guide on how to merge.

Step 1: Login in your dashboard and click on Merge is required!

 

[*]Step 2:

 

 

Let me know if you still need further help with merging.

Atigatou, thank you（＾ν＾）

Atigatou, thank you（＾ν＾）

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread.

 

Good luck and have a great day!