resolved I lost my pokemon?

[Aniren]

hello, as the game started I got a shiny cottonee and the game froze! I imagine that you can do something, since it is not my fault that the game works badly.

I do not know how you act in these cases, but this is lost content I would like you to help me, thank you.

[Shinohara]

hello, as the game started I got a shiny cottonee and the game froze! I imagine that you can do something, since it is not my fault that the game works badly.

I do not know how you act in these cases, but this is lost content I would like you to help me, thank you.

 

Hi @Aniren

 

I'm sorry for the inconvenience experienced.

I would like to inform you that, unfortunately, we cannot refund your Shiny Cottonnee because it would be unfair to the other players who have accepted their losses due to crashing, regardless of our end or theirs. It is also good to note that pokemon lost due to crash issues also cannot be found in the database and therefore we cannot recover them anyway. Please also take the time to read the following for future reference:

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

 

Also, for what regard scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses.

As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

 

Have a wonderful day.

[Aniren]

Hi @Aniren

 

I'm sorry for the inconvenience experienced.

I would like to inform you that, unfortunately, we cannot refund your Shiny Cottonnee because it would be unfair to the other players who have accepted their losses due to crashing, regardless of our end or theirs. It is also good to note that pokemon lost due to crash issues also cannot be found in the database and therefore we cannot recover them anyway. Please also take the time to read the following for future reference:

 

 

We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

 

Also, for what regard scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses.

As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

 

Have a wonderful day.

 

Mmmmm to me that other players are in agreement I do not care, I do not understand why the game fails I have to lose something, I repeat I have not done anything to make it happen ... if you do not freeze the game like a few months, it would not have happened to me. In all the games for this type of errors you recover the lost content, I do not understand why in this no.

if you can not really do anything, it's very sad ... it's just putting a pokemon on people who lose it, I do not think it costs you so much and I do not understand why I have to accept losing something if it's not my fault.

greetings and thanks.

[Shinohara]

Mmmmm to me that other players are in agreement I do not care, I do not understand why the game fails I have to lose something, I repeat I have not done anything to make it happen ... if you do not freeze the game like a few months, it would not have happened to me. In all the games for this type of errors you recover the lost content, I do not understand why in this no.

if you can not really do anything, it's very sad ... it's just putting a pokemon on people who lose it, I do not think it costs you so much and I do not understand why I have to accept losing something if it's not my fault.

greetings and thanks.

 

Hi @Aniren

 

I would like to apologize for the inconvenience.

I know that losing part of your progress may be frustrating, but unfortunately we cannot refund you of your Pokémon not only because it would be unfair to others users that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we would restore your progress and not their, but alsoo because pokemon lost due to crash issues also cannot be found in the database as they never had an ID and therefore we cannot recover them anyway. Please also take the time again to read the following for future reference:

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

We are aware of the fact that some issue may be experienced, but It is good to note that the Pokemon Revolution Online is a game in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

 

However, i'm sorry to disappoint you but i hope you can understand.

As i cannot offer further support with your case, I will now lock the thread. If you have any further questions, please don't hesitate to ask.

Have a wonderful day !