Godcharlie Posted February 3, 2019 Share Posted February 3, 2019 Hi everyone, First of all, im sorry if im posting in the wrong thread, its my first time posting anything here, fell free to move it :) So, i was teaching egg moves to my pokes and suddently the game disconnected, i dont know if it was a timed out or a ghost disconnect, it was not any client side problem. With this happening when i came back my pokes didnt know any of the moves, and i lost a few money... Is there anyway to get my money back or anyway to check this situation? It happened today 03/02/2019 around 17:00 GMT. Thanks for reading, See you around Link to comment https://pokemonrevolution.net/forum/topic/118967-ghost-disconnect-timed-out-lost-money/ Share on other sites More sharing options...
Administrator Shinohara Posted February 3, 2019 Administrator Share Posted February 3, 2019 Hi everyone, First of all, im sorry if im posting in the wrong thread, its my first time posting anything here, fell free to move it :) So, i was teaching egg moves to my pokes and suddently the game disconnected, i dont know if it was a timed out or a ghost disconnect, it was not any client side problem. With this happening when i came back my pokes didnt know any of the moves, and i lost a few money... Is there anyway to get my money back or anyway to check this situation? It happened today 03/02/2019 around 17:00 GMT. Thanks for reading, See you around Hi @GodCharlie I would like to apologize for the inconvenience and the situation. Unfortunately, i'm sorry to inform you that we cannot refund you of your lost money/progress as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore your money and not their pokemon/money/cooldowns. Please, take your time to read below: Lost by crash issues (Including disconnections and rollbacks) Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case. We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day. Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment https://pokemonrevolution.net/forum/topic/118967-ghost-disconnect-timed-out-lost-money/#findComment-658518 Share on other sites More sharing options...
Godcharlie Posted February 4, 2019 Author Share Posted February 4, 2019 Thank you for your quick answer, i understand that you cant refund, the thing is each move is 15k but wtv. Last days have been fine, no problems with the server (big thumbs up for the good work). I dont have internet issues, dunno why that happened, i relogged a few seconds afterwards. Have a nice day too! Link to comment https://pokemonrevolution.net/forum/topic/118967-ghost-disconnect-timed-out-lost-money/#findComment-658555 Share on other sites More sharing options...
Administrator Shinohara Posted February 5, 2019 Administrator Share Posted February 5, 2019 Thank you for your quick answer, i understand that you cant refund, the thing is each move is 15k but wtv. Last days have been fine, no problems with the server (big thumbs up for the good work). I dont have internet issues, dunno why that happened, i relogged a few seconds afterwards. Have a nice day too! As i cannot offer further support, i will now lock the thread. I'm really happy to see you appreciated the help. If you have any further questions, please don't hesitate to ask. Also, please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and updates. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment https://pokemonrevolution.net/forum/topic/118967-ghost-disconnect-timed-out-lost-money/#findComment-659118 Share on other sites More sharing options...
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