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Srry to bother but, i have troubles to log in my account and i don't know why. I can log in another but i can't in my own. It just keep stuck in "Logging in..." and after a while say "Connection Lost" and just happen with my accoun. Pls help :C

 

 

It should be noted that at the moment this is not due to problems in my connection, since I can access other gaming platforms and content on the internet in a normal way

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  • Administrator
Srry to bother but, i have troubles to log in my account and i don't know why. I can log in another but i can't in my own. It just keep stuck in "Logging in..." and after a while say "Connection Lost" and just happen with my accoun. Pls help :C

 

 

It should be noted that at the moment this is not due to problems in my connection, since I can access other gaming platforms and content on the internet in a normal way

 

Hi @xmonts

 

I'm sorry for the inconvenience.

Could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions.

 

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

 

 

Looking forward to your reply, have a wonderful day !

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Share your questions on the forums as they could be useful to others

  • Administrator
hello again!

 

i could solve the problem re-downloading the client and using the command "clean reg" :)

 

Sorry for bother and thx for answer c:

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

With that said, i will now close the thread.

Have a wonderful day !

image.gif

 

Please do not contact staff members for private support

Share your questions on the forums as they could be useful to others

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