resolved Disconnect during Boss fight

[Drojal]

Hello! I got disconnected during a boss fight and specifically at Chuch Boss. I checked it and it wasn't due to my internet connection. Is there anything that we can do in order to not lose that boss?

[Shinohara]

Hello! I got disconnected during a boss fight and specifically at Chuch Boss. I checked it and it wasn't due to my internet connection. Is there anything that we can do in order to not lose that boss?

 

Hi @Drojal

 

I'm sorry for the inconvenience.

Could you please try to interact with the Chuck Bos and see if you can re-battle him?

I wuld like to i'm sorry to inform you that if you cannot rebattle him then you will have to wait the cooldown of the said boss in order to refight him.

 

Unfortunately, i'm sorry to inform you that we cannot refund you of your lost money/progress or reset the cooldown of the boss as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore your cooldowns and not their pokemon/money/cooldowns.

Please, take your time to read below:

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

 

For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses.

As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

 

Have a wonderful day.

[Drojal]

Hi @Drojal

 

I'm sorry for the inconvenience.

Could you please try to interact with the Chuck Bos and see if you can re-battle him?

I wuld like to i'm sorry to inform you that if you cannot rebattle him then you will have to wait the cooldown of the said boss in order to refight him.

 

Unfortunately, i'm sorry to inform you that we cannot refund you of your lost money/progress or reset the cooldown of the boss as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore your cooldowns and not their pokemon/money/cooldowns.

Please, take your time to read below:

 

We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating.

 

For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses.

As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

 

Have a wonderful day.

I understand that you can't give me any feedback. I just asked in order to know if anything can be fixed, but it's ok if you can't help me in this case. Also, will the game pass the beta state?

[Shinohara]

I understand that you can't give me any feedback. I just asked in order to know if anything can be fixed, but it's ok if you can't help me in this case. Also, will the game pass the beta state?

 

Hi @Drojal

 

I'm sorry for the inconvenience.

Unfortunately, there is not an estimated time, and if it will ever happen, as for when PRO will pass the beta state as first we would have to finish to fix everything, code moves, etc.

 

However, as i cannot offer further support for this issue, i will now close the thread.

If you have any further questions, please don't hesitate to ask.

Have a wonderful day !