Vldmaster Posted February 16, 2019 Share Posted February 16, 2019 I used to play your game and enjoyed it a lot. But for some reason I stopped playing it around the start of 2018. I decided to continue playing this fantastic game, but I accidentally merged the wrong account. Is there anything that could happen to get my old account back? Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted February 16, 2019 Administrator Share Posted February 16, 2019 I used to play your game and enjoyed it a lot. But for some reason I stopped playing it around the start of 2018. I decided to continue playing this fantastic game, but I accidentally merged the wrong account. Is there anything that could happen to get my old account back? Hi @VLDMaster I'm sorry for the inconvenience. I would like to inform you that in this moment our TOOLS are offline and therefore i am not able to check your account to verify that the wrong server has been chosen while merging. However, once the TOOLS will be up and i will have verified that you are eligible for a unmerge (no trade made on silver server), i will forward your request to an Admin. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our developer may be busy, so please be patient. I will update you through a post in this thread as soon as everything will be done. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Vldmaster Posted February 16, 2019 Author Share Posted February 16, 2019 Hi @VLDMaster I'm sorry for the inconvenience. I would like to inform you that in this moment our TOOLS are offline and therefore i am not able to check your account to verify that the wrong server has been chosen while merging. However, once the TOOLS will be up and i will have verified that you are eligible for a unmerge (no trade made on silver server), i will forward your request to an Admin. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our developer may be busy, so please be patient. I will update you through a post in this thread as soon as everything will be done. Have a wonderful day ! Hi @VLDMaster I'm sorry for the inconvenience. I would like to inform you that in this moment our TOOLS are offline and therefore i am not able to check your account to verify that the wrong server has been chosen while merging. However, once the TOOLS will be up and i will have verified that you are eligible for a unmerge (no trade made on silver server), i will forward your request to an Admin. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our developer may be busy, so please be patient. I will update you through a post in this thread as soon as everything will be done. Have a wonderful day ! Thank you very much! Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted February 17, 2019 Administrator Share Posted February 17, 2019 Thank you very much! Hi @VLDMaster I'm sorry for the inconvenience and the delay. I would like to inform you that i have forwarded your request to an Admin. Please, be patient as you wait to be unmerged. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our developers may be busy. Meanwhile you wait to be unmerged, If you have any further questions, please don't hesitate to ask. Have a wonderful day. 1 Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted February 18, 2019 Administrator Share Posted February 18, 2019 Thank you very much! Hi @VLDMaster I'm sorry for the inconvenience I would like to inform you tht your account has been unmerged and you can now merge it aagain.. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account VLDMaster and it seems like you have 27 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the WEBSITE-FORGOT PASSWORD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Vldmaster Posted February 18, 2019 Author Share Posted February 18, 2019 Thank you very much for solving my problem! You're such kind people Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted February 20, 2019 Administrator Share Posted February 20, 2019 Thank you very much for solving my problem! You're such kind people I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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