resolved Gold Server is down btw

[Riffen]

Also lost this in a server crash yesterday; https://gyazo.com/3ace4126ed1d4cf5eef911470ff1386a

 

Probably lost this one now; https://gyazo.com/79c534e6a7192a6b93258403e93e8f86 This was a valentine, not happy about it but I still want it.

 

Not sure where to post these :P

[Shinohara]

Also lost this in a server crash yesterday; https://gyazo.com/3ace4126ed1d4cf5eef911470ff1386a

 

Probably lost this one now; https://gyazo.com/79c534e6a7192a6b93258403e93e8f86 This was a valentine, not happy about it but I still want it.

 

Not sure where to post these :P

 

Hi @Riffen

 

I'm sorry for the inconvenience.

The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties.

Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

 

Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord.

 

Regard your Pokémon, unfortunately, i'm sorry to inform you that we cannot refund you of your lost money Pokémon/progress as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore your cooldowns and not their pokemon/money/cooldowns.

Please, take your time to read below:

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses.

As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server.

 

As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.

Have a wonderful day !