game blocked and stuck

[Algerie31]

everytime i switch routes or enter a area game stoped and blocked and i must close it please fi this error or tell me how

my brother account ign =gooomy also blocked

https://gyazo.com/3d372387e2c1f3217b4309a8935a559e

https://gyazo.com/83398bea7ae1fd1253fa1276220b102c

[Shinohara]

everytime i switch routes or enter a area game stoped and blocked and i must close it please fi this error or tell me how

my brother account ign =gooomy also blocked

https://gyazo.com/3d372387e2c1f3217b4309a8935a559e

https://gyazo.com/83398bea7ae1fd1253fa1276220b102c

 

Hi @Algerie31

 

I'm sorry to hear about your situation.

Could you please try the following procedure and see if it helps you to solve your issue:

• Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else.
  
• Restart your computer/device
  
• Download again the game from PRO CLIENT DOWNLOAD
  
• Afterwards, make sure you unzip the file and run it as an Administrator.
  

Please, let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day!

[Algerie31]

i have found the problem which was that i used 64bit and i have formatted my pc to 32 bit so i have downloaded 32 bit and the game is ok

ty