Samwise58 Posted February 20, 2019 Share Posted February 20, 2019 went to download the new update (havent played in about 4 months) and deleted all older files. downloaded new version, tried all of them, and when i go to log into my account it says "cannot connect to server" for both silver and gold ( i play silver). is there anything else i need to do or can try to solve the problem? Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted February 20, 2019 Administrator Share Posted February 20, 2019 went to download the new update (havent played in about 4 months) and deleted all older files. downloaded new version, tried all of them, and when i go to log into my account it says "cannot connect to server" for both silver and gold ( i play silver). is there anything else i need to do or can try to solve the problem? Hi @samwise58 I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it works? If not, please check with the following questions. ▪︎ Are you using Proxy? Try not using it, and then test again ▪︎ Are you trying to play at home/work/school? Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post You could also use a VPN although you should check you're allowed first. Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Samwise58 Posted February 26, 2019 Author Share Posted February 26, 2019 sorry for the late reply. I reset the router and this sorted the problem. Thanks a lot Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted February 28, 2019 Administrator Share Posted February 28, 2019 sorry for the late reply. I reset the router and this sorted the problem. Thanks a lot I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! 1 Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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