I want to find out where my pokemon is now. I doubt someone stole my pokemon or I mistakenly deleted

I want to find out where my pokemon is now. I doubt someone stole my pokemon or I mistakenly deleted

 

Hi @CreepZ

 

I'm sorry for the inconvenience.

I would like to inform you that your Sableye is currently in your PC. Could you please search "Sableye" in the PC-Search bar?

 

Please, let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day!

>>>>>> It is the pre-evolutionary form of chandelure

Hi @CreepZ

 

I'm sorry for the inconvenience.

I would like to inform you that your Sableye is currently in your PC. Could you please search "Sableye" in the PC-Search bar?

 

Please, let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day!

 

it is not pokemon i need to find

 

it is not pokemon i need to find

I desperately need information about it being pokemon I really like so I hope you can find it again

Thanks a lot

I desperately need information about it being pokemon I really like so I hope you can find it again

Thanks a lot

 

Hi @CreepZ

 

I'm sorry for the inconvenience.

After an accurate analysis, it seems like the Pokémon doesn't exist at all. I've searched the Pokémon by filtering OT, Pokémon and Stats and no Pokémon with that information exists.

It is possible therefore that the Pokémon has been lost due to a crash (as you can see the ID was still 0) and unfortunately we cannot refund it as it would be unfair to the others that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore that Pokémon and not their pokemon/item/progress.

Please, take your time to read below:

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses.

As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

 

Have a wonderful day.

Looking forward to your reply, have a wonderful day!

Thank you ~ although a bit discouraged. sorry to bother you

Thank you ~ although a bit discouraged. sorry to bother you

As i cannot offer further support in this specific case, i will now close the thread.

If you have any further questions, please don't hesitate to ask.

Have a wonderful day!