Shabalingling Posted February 23, 2019 Share Posted February 23, 2019 Hey i was in stark mountain, trying to catch a Heatran, wile i was going the trainers, so i could catch heatran and out of no ware i lost connection to the servers, 2 min after i was kicked, i was tranported to the poke center in fight area, and now my gyarados is in lvl 67 and i can't use it anymore because of the requirements to catch a Heatran. What can i do about it, i can not be true that i have to lvl a gyarados up to lvl 60 and EV train it, because of the servers. Help me PLEASE!! Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted February 23, 2019 Administrator Share Posted February 23, 2019 Hey i was in stark mountain, trying to catch a Heatran, wile i was going the trainers, so i could catch heatran and out of no ware i lost connection to the servers, 2 min after i was kicked, i was tranported to the poke center in fight area, and now my gyarados is in lvl 67 and i can't use it anymore because of the requirements to catch a Heatran. What can i do about it, i can not be true that i have to lvl a gyarados up to lvl 60 and EV train it, because of the servers. Help me PLEASE!! Hi @Shabalingling I'm sorry for the inconvenience. I would like to inform you that , unfortunately, we cannot de-level your gyarados as it would be unfair to those who accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we delevel your Pokémon and not theirs. Also, we offer these services exclusively to make up with failed evolutions as it would be irreversible and make the Pokémon useless. If you would like to re-enter the cave and continue the quest, then you'd have to level another Pokémon keeping in mind that the maximum level usable is 60. I'm sorry to disappoint you but i hope you can understand why we cannot fulfill your request. Let me know if you have any further questions, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Shabalingling Posted February 23, 2019 Author Share Posted February 23, 2019 Ohhh that is sick man, but i have opputunity Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted February 28, 2019 Administrator Share Posted February 28, 2019 Ohhh that is sick man, but i have opputunity As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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