i didn't caught regice and lost it cuz of server problems!

[Godastaroth]

soo i was about to caught regice and the game disconnected me without reason. i know that your servers aren't perfect but now i lost the opportunity too caught my favorite ice pokemon, SO please do something and make him reappear or give it to me i don't know what you can do but it was your server problem that make me lose this regice not my internet or anything else. So please don't let me down and help me with my problem

[Shinohara]

soo i was about to caught regice and the game disconnected me without reason. i know that your servers aren't perfect but now i lost the opportunity too caught my favorite ice pokemon, SO please do something and make him reappear or give it to me i don't know what you can do but it was your server problem that make me lose this regice not my internet or anything else. So please don't let me down and help me with my problem

 

Hi @GodAstaroth

 

I'm sorry for the inconvenienice.

I regret to inform you that, unfortunately, i cannot respawn Regice for you since, if we respawn it for you, it would be unfair to the others that accepted the fact they have to beat Nikola in order to have another chance to catch their lost legendary pokemon after a crash or a disconnection, regardless of on our end or theirs.

Please, take your time to read below:

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

Therefore, if you would like to have another chance to catch Regice you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley.

You can check our guide to see how to reach him : TRAINER VALLEY GUIDE

 

I'm sorry to disappoint you but i hope you can understand.

Let me know if something is unclear and if you have any further questions, have a wonderful day !