Santimzn Posted March 13, 2019 Share Posted March 13, 2019 I was catching a really rare poke (mudkip) when the server crashes and it dissapeared... What can i do? Link to comment https://pokemonrevolution.net/forum/topic/122001-i-lose-a-pokemon-that-i-had-caugth/ Share on other sites More sharing options...
Administrator Shinohara Posted March 14, 2019 Administrator Share Posted March 14, 2019 I was catching a really rare poke (mudkip) when the server crashes and it dissapeared... What can i do? Hi @santimzn I would like to apologize about the inconvenience and inform you that i will try to explain you the situation as best and detailed as i can. As Pokemon Revolution Online is a game in its beta phase, unexpected crashes may happen anytime. However, i would like to inform you that, as Pokemon Revolution Online is a project in continuous update and that we understand that experiencing crashes and losing progress can be frustrating, we always work and try to improve the stability of our servers but it is not perfect and can sometimes still result in a crash. Regard your loss, i would like to inform you that once you encounter a Pokémon, the ID, which is the thing that tell us that the Pokémon has been saved in our database, is obtained only once the Pokémon has been caught and in two possible ways: Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes) Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses. With that said, i regret to inform you that, as you were still fighting the Pokémon. or it was just caught, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database. Also, unfortunately, we cannot refund you by spawning the said Pokémon again as it would be unfair to other player who accepted the loss of their progress due to crashing, regardless if on our end or their, if we restore your Pokémon and not their money/pokemon/cooldown. Please also take the time to read the thread linked below, for future reference: Lost by crash issues (Including disconnections and rollbacks) Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case. I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please, let me know if you should have any further questions or if something should be unclear and i will be more than happy to assist you. Have a wonderful day. Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment https://pokemonrevolution.net/forum/topic/122001-i-lose-a-pokemon-that-i-had-caugth/#findComment-674517 Share on other sites More sharing options...
Santimzn Posted March 18, 2019 Author Share Posted March 18, 2019 Ok so i go to eat biscuits xD Link to comment https://pokemonrevolution.net/forum/topic/122001-i-lose-a-pokemon-that-i-had-caugth/#findComment-676456 Share on other sites More sharing options...
Administrator Shinohara Posted March 19, 2019 Administrator Share Posted March 19, 2019 Ok so i go to eat biscuits xD As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment https://pokemonrevolution.net/forum/topic/122001-i-lose-a-pokemon-that-i-had-caugth/#findComment-676614 Share on other sites More sharing options...
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