I caught a Nidoran and then shortly afterwards, the server crashed and when I was able to get back on again, my Nidoran was missing. Could you please possibly return her to me?

I caught a Nidoran and then shortly afterwards, the server crashed and when I was able to get back on again, my Nidoran was missing. Could you please possibly return her to me?

 

Hey Zillatheorigin,

 

 

I'm sorry for this inconvenience and the late reply.

It seems you had a rollback as the server crashed. Unfortunately we can not reset any cooldown, refund any lost item, Pokémon or game progress in general in a case of such a rollback.

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

 

Once again, we are sorry for that but there is really nothing we can do in such a case. :/

I will lock this topic now as it is answered.

 

I still want to wish you a nice day! ^^

 

 

Regards Xylos