Can't sign in on App but I Can sign in on Website

[Georgecatchem]

Can anyone help me? this is my first time back on in 2 year. I merged my blue account to silver and put in my user and password on the website. I can log in but when I download the app on my phone or laptop and insert my info it doesn't let me sign in. it states that my username or password is invalid. it doesn't make sense because I'm putting in the same info as the website. If anyone can help let me know. Thanks guys!!

[Shinohara]

Can anyone help me? this is my first time back on in 2 year. I merged my blue account to silver and put in my user and password on the website. I can log in but when I download the app on my phone or laptop and insert my info it doesn't let me sign in. it states that my username or password is invalid. it doesn't make sense because I'm putting in the same info as the website. If anyone can help let me know. Thanks guys!!

 

Hi @GeorgeCatchEm

 

I'm sorry for the inconvenience.

I would like to inform you that it seems like you correctly merged your account and that this is a common issue experienced after the merge.

It is possible that you may need to change password more times, therefore could you please try to change password again?

Please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9)

 

Quoting from the Everything about the merge thread, that you can check for any further experienced issue :

Q: I've already merged both my Red and Blue account but I'm still getting an "Invalid Password" error! What do I do?!

A: If you have already merged your data for the Silver server and get an "Invalid Password" error when logging in, please go ahead and change your password here, ensuring that it is alphanumerical.

 

Let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day !