Hello everyone , i've been trying to log on my old account but i have id problems , i'm connected on the website with this account but i can't connect on the game can u help me ?

Hello everyone , i've been trying to log on my old account but i have id problems , i'm connected on the website with this account but i can't connect on the game can u help me ?

HI there, @Dream0mega

 

I would like first and foremost say sorry for the inconvenience experienced. To further address your issue could you please show me the error message that you are receiving?

 

Looking forward to your response :)

 

With kind regards, Juliph

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Hi there again

 

To further address your issue, could please try resetting your password on your Dashboard as it should fix the problem immediately.

 

You can reset it by clicking "Forgot Password". When reseting your password please make sure to use an alphanumerical one (characters allowed from A to Z, 0 to 9). Take note that the account email and username are required to change the password.

 

Let me know here if it works or if doesn't work for you.

 

Looking forward to your answer! :)

 

With kind regards, Juliph

OMG thanks its good

OMG thanks its good

I am glad to see everything is well.

 

With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :)

 

Have a Wonderful Day!

 

With kind regards, Juliph