resolved Lost everything due to inactivity

[J0hnxx]

Hello Hello there! I'm back from a loooong time (almost a year and a half), and I felt like coming back for good. Obviously, I've lost everything like my account doesn't have anything left.

 

I was just wondering if there was any way I could get my account stats back or has it just been deleted for good and I should start again from the bottom? I wouldn't be surprised if it did, its been a long time haha

 

Have a good day!

[Shinohara]

Hello Hello there! I'm back from a loooong time (almost a year and a half), and I felt like coming back for good. Obviously, I've lost everything like my account doesn't have anything left.

 

I was just wondering if there was any way I could get my account stats back or has it just been deleted for good and I should start again from the bottom? I wouldn't be surprised if it did, its been a long time haha

 

Have a good day!

 

Hi @j0hnxx

 

I'm sorry for the inconvenience

I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that.

As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server.

 

You will need to merge your accounts by log in the DASHBOARD and merge your accounts.

I checked your account and it seems like you have 90 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server.

 

To merge your account you can use the following guide under the spoilers:

[spoiler= Step 1]

Log into your dashboard and click the [Merge is required] button:

 

 

 

[spoiler=Step 2]

Select the desired merge option; once you get the successful merge dialogue, you're done!

 

 

 

 

I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging.

 

In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9)

 

Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment.

 

Let me know if you have been successful in solving your issue and if you have any further questions.

Have a wonderful day !

[J0hnxx]

Hi @j0hnxx

 

I'm sorry for the inconvenience

I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that.

As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server.

 

You will need to merge your accounts by log in the DASHBOARD and merge your accounts.

I checked your account and it seems like you have 90 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server.

 

To merge your account you can use the following guide under the spoilers:

[spoiler= Step 1]

Log into your dashboard and click the [Merge is required] button:

 

 

 

[spoiler=Step 2]

Select the desired merge option; once you get the successful merge dialogue, you're done!

 

 

 

 

I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging.

 

In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9)

 

Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment.

 

Let me know if you have been successful in solving your issue and if you have any further questions.

Have a wonderful day !

 

 

Thank you a lot! everything's working fine now. I've started because my friend told me to but he's actually on the gold server, there is no way the migrate right? haha

[Shinohara]

Thank you a lot! everything's working fine now. I've started because my friend told me to but he's actually on the gold server, there is no way the migrate right? haha

 

Hi @j0hnxx

 

As first i would like to apologize for the delay and say that I'm really happy to see that your issue has been solved.

However, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) .

If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC.

Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements.

 

As i cannot offer further support in this specific case and the main issue has been solved, i will now close the thread.

If you have any further questions, please don't hesitate to ask.

Have a wonderful day!