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my application doesn't work

Jackson2
in Resolved General Support

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first of all sorry for here apeal but idk where i can do this so..:( My pro's application doesn't work in my pc x32bit look on image . now what i can do with my pc?

Screenshot_2019-03-23-22-30-26.png.702a2407a764c18807c4b9a026085310.png

first of all sorry for here apeal but idk where i can do this so..:( My pro's application doesn't work in my pc x32bit look on image . now what i can do with my pc?

 

Hi [uSER=1508411]@Ashisharya[/uSER]

 

I'm sorry for the inconvenience. Could you please try the following:

  • ▪︎ Change your desktop screen resolution from your Windows settings
  • ▪︎ Launch your PRO game client
  • ▪︎ Once the game is open, revert your resolution change back to your initial one

 

This is how to do that in windows 10 HOW TO CHANGE RESOLUTION WINDOWS 10

This is how to do that in windows 7 HOW TO CHANGE RESOLUTION WINDOWS 7

 

You probably have to try the said procedure couple of times with different resolutions, but try first to change your desktop resolution to 1366x768 and, if it doesn't work, try all the other resolutions.

 

Looking to your reply, have a great day !

image.gif

 

  • Author

i changed all resolution but.. :(( still not working . i am really sad. can you tell me which resolution you are using for pro. i tried all resolution but why not working

Screenshot_2019-03-24-11-09-34.png.4478f7672d1b841deab2494260777a23.png

i changed all resolution but.. :(( still not working . i am really sad. can you tell me which resolution you are using for pro. i tried all resolution but why not working

 

Hi [uSER=1508411]@Ashisharya[/uSER]

 

I'm sorry for the inconvenience.

Could you please try to select the 800 x 600, then apply and press ok. After that, try to open the game and screenshot again the error that comes out.

 

Looking forward to your reply, have a wonderful day !

image.gif

 

    • Like 1
    • Author

    ty sweet staff for help me . actually my pc had not graphic driver. but now downloaded driver and it's working properly. ty <33333

    ty sweet staff for help me . actually my pc had not graphic driver. but now downloaded driver and it's working properly. ty :RowletHeart:3333

    I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

    With that said, i will now close the thread.

    Have a wonderful day !

    image.gif

     

    • Like 1
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