Debated Posted March 24, 2019 Share Posted March 24, 2019 Hey everyone! So I first signed up to this game in 2016, I played it a fair bit, and progressed to the Johto region (the furthest in the game at the time). I haven't played the game in a long time and finally downloaded it again just now, when I logged in to my account, I first noticed there are 2 server options, I tried to log in to Silver, but it said something about linking my profile, I then attempted Gold and it has logged in for me, the only issue is that it has started a brand new game for me, and I have now lost all the progress I had made when I first played, I had spent a bit of money on cosmetics and VIP passes back in the day, and had picked up some really nice high IV Pokemon, is there any way of me re obtaining my progress from 2016? Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted March 24, 2019 Administrator Share Posted March 24, 2019 Hey everyone! So I first signed up to this game in 2016, I played it a fair bit, and progressed to the Johto region (the furthest in the game at the time). I haven't played the game in a long time and finally downloaded it again just now, when I logged in to my account, I first noticed there are 2 server options, I tried to log in to Silver, but it said something about linking my profile, I then attempted Gold and it has logged in for me, the only issue is that it has started a brand new game for me, and I have now lost all the progress I had made when I first played, I had spent a bit of money on cosmetics and VIP passes back in the day, and had picked up some really nice high IV Pokemon, is there any way of me re obtaining my progress from 2016? Hi @Debated I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account and it seems like you have 89 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day ! 1 Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Debated Posted March 25, 2019 Author Share Posted March 25, 2019 Hi @Debated I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account and it seems like you have 89 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day ! Awesome!! Thanks heaps, I was able to resolve this and successfully merge! been a while since I played this game, absolutely love it and would've hated to have lost the progress I made Thanks again! :) have a great day/night Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted March 26, 2019 Administrator Share Posted March 26, 2019 Awesome!! Thanks heaps, I was able to resolve this and successfully merge! been a while since I played this game, absolutely love it and would've hated to have lost the progress I made Thanks again! :) have a great day/night I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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