Wolfless Posted March 25, 2019 Share Posted March 25, 2019 (edited) Hey I open the game and it shows it cant support my resolution and have direct X which I do.I asked support on disc but still cant solve,pls help. Edited March 25, 2019 by wolfless Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted March 25, 2019 Administrator Share Posted March 25, 2019 Hey I open the game and it shows it cant support my resolution and have direct X which I do.I asked support on disc but still cant solve,pls help. Hi @wolfless I'm sorry for the inconvenience. Could you please try as first thing to check if you have the latest graphic driver installed? If not, please make sure to install them and try again. If not should not work yet, could you please try the following: ▪︎ Change your desktop screen resolution from your Windows settings ▪︎ Launch your PRO game client ▪︎ Once the game is open, revert your resolution change back to your initial one This is how to do that in windows 10 HOW TO CHANGE RESOLUTION WINDOWS 10 This is how to do that in windows 7 HOW TO CHANGE RESOLUTION WINDOWS 7 You probably have to try the said procedure couple of times with different resolutions, but try first to change your desktop resolution to the one requested and written in the error-message and, if it doesn't work, try all the other resolutions. Looking to your reply, have a great day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Wolfless Posted March 25, 2019 Author Share Posted March 25, 2019 ive changed it back and forth to every compatible reso my pc shows, and still doesnt work,even the drivers are the latest,i showed the specs of the pc on disc too,they said it can handle it,and it still doesnt work Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted March 25, 2019 Administrator Share Posted March 25, 2019 ive changed it back and forth to every compatible reso my pc shows, and still doesnt work,even the drivers are the latest,i showed the specs of the pc on disc too,they said it can handle it,and it still doesnt work Hi @wolfless I'm sorry for the inconvenience. Just to make sure of that, you have changed your desktop screen resolution from your Windows settings and then tried to run the game with any possible resolution, right? Want to make sure of that as someone may misunderstand and change back resolution before trying to run the game. Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Wolfless Posted March 25, 2019 Author Share Posted March 25, 2019 yes i did,and the game still doesnt open Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted March 25, 2019 Administrator Share Posted March 25, 2019 yes i did,and the game still doesnt open I'm sorry for the inconvenience you're experiencing. Could you please try disabling full-screen optimizations of the game. First, right click the application, then click properties. Afterwards, select compatibility then tick the box that says 'Disable full screen optimizations', click okay and finally, click apply. [spoiler=Disabling fullscreen optimizations] If that doesn't resolve your issue, then you may try the following options. • Run the game in compatibility mode • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager Looking to your reply, have a great day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Wolfless Posted March 25, 2019 Author Share Posted March 25, 2019 i currently run with windows 7,do i really need to update? Link to comment Share on other sites More sharing options...
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