Barsonball Posted March 27, 2019 Share Posted March 27, 2019 Hi there, I can't join the silver server after merging my blue server to it. It just says invalid password or username and I'm sure it right as I just changed the password thinking that was the issue. what are my options? thanks for the help Link to comment Share on other sites More sharing options...
Juliph Posted March 27, 2019 Share Posted March 27, 2019 Hi there, I can't join the silver server after merging my blue server to it. It just says invalid password or username and I'm sure it right as I just changed the password thinking that was the issue. what are my options? thanks for the help Hey there, @BarsonBall I would like to say sorry for the Inconvenience, This is a common problem after merging but were in luck because it has an easy fix. Please try resetting your password on your Dashboard as it should fix the problem immediately. You can reset it by clicking "Forgot Password". When reseting your password please make sure to use an alphanumerical one (characters allowed from A to Z, 0 to 9). Take note that the account email and username are required to change the password. Let me know here if it works or if doesn't work for you. Looking forward to your answer :) With kind regards, Juliph Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Unsolicited messages will be magically destroyed Link to comment Share on other sites More sharing options...
Barsonball Posted March 27, 2019 Author Share Posted March 27, 2019 Hey there, @BarsonBall I would like to say sorry for the Inconvenience, This is a common problem after merging but were in luck because it has an easy fix. Please try resetting your password on your Dashboard as it should fix the problem immediately. You can reset it by clicking "Forgot Password". When reseting your password please make sure to use an alphanumerical one (characters allowed from A to Z, 0 to 9). Take note that the account email and username are required to change the password. Let me know here if it works or if doesn't work for you. Looking forward to your answer :) With kind regards, Juliph Thank you for the help. It worked on the 3rd try of resetting. Link to comment Share on other sites More sharing options...
Juliph Posted March 27, 2019 Share Posted March 27, 2019 Thank you for the help. It worked on the 3rd try of resetting. I am glad to see everything is well. With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :) Have a Wonderful Day! With kind regards, Juliph Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Unsolicited messages will be magically destroyed Link to comment Share on other sites More sharing options...
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