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Can;t join silver server after merging my blue server to it. What do I do?


Barsonball

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Hi there, I can't join the silver server after merging my blue server to it. It just says invalid password or username and I'm sure it right as I just changed the password thinking that was the issue. what are my options? thanks for the help

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Hi there, I can't join the silver server after merging my blue server to it. It just says invalid password or username and I'm sure it right as I just changed the password thinking that was the issue. what are my options? thanks for the help

Hey there, @BarsonBall

 

I would like to say sorry for the Inconvenience, This is a common problem after merging but were in luck because it has an easy fix. Please try resetting your password on your Dashboard as it should fix the problem immediately. You can reset it by clicking "Forgot Password". When reseting your password please make sure to use an alphanumerical one (characters allowed from A to Z, 0 to 9). Take note that the account email and username are required to change the password.

 

Let me know here if it works or if doesn't work for you. Looking forward to your answer :)

 

With kind regards, Juliph

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Hey there, @BarsonBall

 

I would like to say sorry for the Inconvenience, This is a common problem after merging but were in luck because it has an easy fix. Please try resetting your password on your Dashboard as it should fix the problem immediately. You can reset it by clicking "Forgot Password". When reseting your password please make sure to use an alphanumerical one (characters allowed from A to Z, 0 to 9). Take note that the account email and username are required to change the password.

 

Let me know here if it works or if doesn't work for you. Looking forward to your answer :)

 

With kind regards, Juliph

Thank you for the help. It worked on the 3rd try of resetting.

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Thank you for the help. It worked on the 3rd try of resetting.

I am glad to see everything is well.

 

With that being said I will now be locking this thread. If you have anymore questions in the future, please do not hesitate to create another thread and I will be happy to assist you :)

 

Have a Wonderful Day!

 

With kind regards, Juliph

Finale2.png

Please do not contact staff members for private support

Share your questions on the forums as they could be useful to others

Unsolicited messages will be magically destroyed

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