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Cant log into my silver account

Vicin
in Resolved General Support

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Hello, today i merge my accounts (red,blue) and it made silver but i cant log into silver but i can log into gold

.

 

Hey there!

 

I am sorry for the inconvenience. Could you please send me a screenshot of the error message you receive after trying to connect to the Silver Server? Also, please let me know if the account you tried logging on with is the account you are using right now to reply to this thread. Looking forward to your reply.

 

Kind regards, Noxious

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General Support | Bug Resolution Center | Punishment Policy

 

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  • Author

there is evidence, i even changed the password

1774526457_Screenshot2019-03-29at4_34_16PM.thumb.png.744fdf89cd64f4766d8a9795c4754bec.png

.

 

Hey Vicin!

 

Once again, I am really sorry for the inconvenience. Thank you for providing the screenshot. Could you please try to change your password here or here once again. This should hopefully fix your issue. Make sure to check if the password is alphanumerical. Looking forward to your reply.

 

Kind regards, Noxious

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General Support | Bug Resolution Center | Punishment Policy

 

Do not contact staff members for private support. Use the proper sub-forum so others can share their knowledge and help.

  • Author

getting this error

2076420129_Screenshot2019-03-29at5_07_33PM.thumb.png.a815b7d5ff1631305ecf4ce73464e25e.png

  • Author

ty it worked but i lost the 120 coins that was gifted to me by pro and 2 ms T^T

.

 

Hey Vicin!

 

I am sorry for the late reply and sorry for the inconvenience. I have checked your account and it seems like you spent most of the coins on items on the Gold Server. Coins are linked cross-server now, meaning that you have the same amount of coins on both servers. Therefore, if you spend coins on the one server, you will lose them on the other server aswell. The two 3-day-MS that were added to your account were a compensation for the downtime not too long ago, and as your account was not merged around that time you can only find them on your Gold Server account.

 

I hope that my reply resolved all of your questions. If you happen to have further questions, feel free to let me know. I hope that you have a great remaining day.

 

Kind regards, Noxious

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General Support | Bug Resolution Center | Punishment Policy

 

Do not contact staff members for private support. Use the proper sub-forum so others can share their knowledge and help.

  • Author

then is it possible to remove those items in gold and use them in silver?

.

 

Hey there!

 

Unfortunately, we are not able to transfer the 3-day-MS. However, we could offer you to delete the items and restore the coins, so you can buy them on the Silver Server. Looking forward to your reply.

 

Kind regards, Noxious

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General Support | Bug Resolution Center | Punishment Policy

 

Do not contact staff members for private support. Use the proper sub-forum so others can share their knowledge and help.

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