Vicin Posted March 29, 2019 Share Posted March 29, 2019 Hello, today i merge my accounts (red,blue) and it made silver but i cant log into silver but i can log into gold Link to comment Share on other sites More sharing options...
Noxious Posted March 29, 2019 Share Posted March 29, 2019 . Hey there! I am sorry for the inconvenience. Could you please send me a screenshot of the error message you receive after trying to connect to the Silver Server? Also, please let me know if the account you tried logging on with is the account you are using right now to reply to this thread. Looking forward to your reply. Kind regards, Noxious General Support | Bug Resolution Center | Punishment Policy Do not contact staff members for private support. Use the proper sub-forum so others can share their knowledge and help. Link to comment Share on other sites More sharing options...
Vicin Posted March 29, 2019 Author Share Posted March 29, 2019 there is evidence, i even changed the password Link to comment Share on other sites More sharing options...
Noxious Posted March 29, 2019 Share Posted March 29, 2019 . Hey Vicin! Once again, I am really sorry for the inconvenience. Thank you for providing the screenshot. Could you please try to change your password here or here once again. This should hopefully fix your issue. Make sure to check if the password is alphanumerical. Looking forward to your reply. Kind regards, Noxious General Support | Bug Resolution Center | Punishment Policy Do not contact staff members for private support. Use the proper sub-forum so others can share their knowledge and help. Link to comment Share on other sites More sharing options...
Vicin Posted March 29, 2019 Author Share Posted March 29, 2019 getting this error Link to comment Share on other sites More sharing options...
Noxious Posted March 29, 2019 Share Posted March 29, 2019 getting this error Could you please try the second link I linked above and check your E-Mail you used to sign up your account? Looking forward to your reply. General Support | Bug Resolution Center | Punishment Policy Do not contact staff members for private support. Use the proper sub-forum so others can share their knowledge and help. Link to comment Share on other sites More sharing options...
Vicin Posted March 29, 2019 Author Share Posted March 29, 2019 ty it worked but i lost the 120 coins that was gifted to me by pro and 2 ms T^T Link to comment Share on other sites More sharing options...
Noxious Posted March 30, 2019 Share Posted March 30, 2019 . Hey Vicin! I am sorry for the late reply and sorry for the inconvenience. I have checked your account and it seems like you spent most of the coins on items on the Gold Server. Coins are linked cross-server now, meaning that you have the same amount of coins on both servers. Therefore, if you spend coins on the one server, you will lose them on the other server aswell. The two 3-day-MS that were added to your account were a compensation for the downtime not too long ago, and as your account was not merged around that time you can only find them on your Gold Server account. I hope that my reply resolved all of your questions. If you happen to have further questions, feel free to let me know. I hope that you have a great remaining day. Kind regards, Noxious General Support | Bug Resolution Center | Punishment Policy Do not contact staff members for private support. Use the proper sub-forum so others can share their knowledge and help. Link to comment Share on other sites More sharing options...
Vicin Posted March 30, 2019 Author Share Posted March 30, 2019 then is it possible to remove those items in gold and use them in silver? Link to comment Share on other sites More sharing options...
Noxious Posted March 30, 2019 Share Posted March 30, 2019 . Hey there! Unfortunately, we are not able to transfer the 3-day-MS. However, we could offer you to delete the items and restore the coins, so you can buy them on the Silver Server. Looking forward to your reply. Kind regards, Noxious General Support | Bug Resolution Center | Punishment Policy Do not contact staff members for private support. Use the proper sub-forum so others can share their knowledge and help. Link to comment Share on other sites More sharing options...
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