scald

[Skunk1]

I didn't get scald tms with the game crash

[Shinohara]

I didn't get scald tms with the game crash

 

Hi @skunk1

 

I'm sorry for the inconvenience.

I regret to inform you that we are not able to refund you of the money spent or the TM as it would be unfair to the others that have lost part of their progress due to crashing, regardless of on our end or theirs, if we would refund you and not their cooldown/money/pokemon/item.

Please also take the time to read the thread linked below, for future reference:

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

I know that losing part of your progress can be frustrating, and i'm sorry to disappoint you, but i hope you can understand.

 

Please, let me know if you something is unclear and if you have any further questions.

Have a wonderful day!