Hello!

 

I changed my password and i cant enter on the game!

Hello!

 

I changed my password and i cant enter on the game!

 

Hi @RafArnaldi

 

I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements (Currently #cherubi-news-4) of our Official PRO Discord for further announcements.

Once again, we apologize for the inconvenience.

 

Have a wonderful day!

Hi @RafArnaldi

 

I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements (Currently #cherubi-news-4) of our Official PRO Discord for further announcements.

Once again, we apologize for the inconvenience.

 

Have a wonderful day!

 

I understood, but in the The Dashboard, Website Login and Forum i can enter with the new password, only login in-game i cant.

Hi @RafArnaldi

 

I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements (Currently #cherubi-news-4) of our Official PRO Discord for further announcements.

Once again, we apologize for the inconvenience.

 

Have a wonderful day!

 

I would like to know how the correction of this error is progressing. I already missed a day of my bms and did not want to miss the free safari event.

Please, no answers that have already been given.

I would like to know how the correction of this error is progressing. I already missed a day of my bms and did not want to miss the free safari event.

Please, no answers that have already been given.

 

Hi @RafArnaldi

 

I would like to apologize for the inconvenience.

The issue has now been solved and you should be able to correctly log in the game and in your dashboard.

In case you should still experience the issue, please change your password from the WEBSITE - FORGOT PASSWORD choosing an alphanumerical one and you should be able to access the game normally.

Also, i'm happy to inform you that the players that were affected got a mini ms and a black membership extension for 3 days.

Could you please try to login and tell me if you have been able to solve your issue?

 

Looking forward to your reply, have a wonderful day!