Peterpd Posted April 2, 2019 Share Posted April 2, 2019 Hello i cant login in game but i can in forum and dashboard ! I need help please Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 2, 2019 Administrator Share Posted April 2, 2019 Hello i cant login in game but i can in forum and dashboard ! I need help please Hi @PeterPD I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements (Currently #cherubi-news-4) of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Rafarnaldi Posted April 2, 2019 Share Posted April 2, 2019 Hi @PeterPD I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements (Currently #cherubi-news-4) of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day! U talk it to everyone. This problem, since last night wasnt fixed; and cuz it i lot one day of my bms! Link to comment Share on other sites More sharing options...
Peterpd Posted April 3, 2019 Author Share Posted April 3, 2019 How many time to resolve this problem ? Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 5, 2019 Administrator Share Posted April 5, 2019 How many time to resolve this problem ? Hi @PeterPD I would like to apologize for the inconvenience. The issue has now been solved and you should be able to correctly log in the game and in your dashboard. In case you should still experience the issue, please change your password from the WEBSITE - FORGOT PASSWORD choosing an alphanumerical one and you should be able to access the game normally. Also, i'm happy to inform you that the players that were affected got a mini ms and a black membership extension for 3 days. Could you please try to login and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now