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while i was loading the new patch it says "something went very wrong"

what can i do to fix it?

 

Hi @titochu

 

I'm sorry for the inconvenience.

Could you please try to follow the here below procedure and tell me if it solves your issue:

  • Disable your antivirus and firewall
  • Delete/Unistall the old client of PRO and delete all the remaining files
  • Download the latest client from PRO WEBSITE DOWNLOAD

Do note that sometimes a restart of your device may be required in order to delete/install the application.

If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it.

 

Looking forward to your reply, have a wonderful day!

image.gif

 

Please do not contact staff members for private support

Share your questions on the forums as they could be useful to others

Hi @titochu

 

I'm sorry for the inconvenience.

Could you please try to follow the here below procedure and tell me if it solves your issue:

  • Disable your antivirus and firewall
  • Delete/Unistall the old client of PRO and delete all the remaining files
  • Download the latest client from PRO WEBSITE DOWNLOAD

Do note that sometimes a restart of your device may be required in order to delete/install the application.

If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it.

 

Looking forward to your reply, have a wonderful day!

i reinstalled it and its working fine now.

Thanks for the help.

  • 2 weeks later...
  • Administrator

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

With that said, i will now close the thread.

Have a wonderful day !

image.gif

 

Please do not contact staff members for private support

Share your questions on the forums as they could be useful to others

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