Topnotch2fly Posted April 4, 2019 Share Posted April 4, 2019 I have had a small problem that comes up randomly. I normally can log into silver no problem. Now its been saying recently cannot connect to server. I thought it was just a lot of people trying to log in at once because its fixed its self before. So today i tried to log in it said cannot connect. 5 minutes later i tried again i connected! Then it crashed and took me back to log in screen. 5 minutes go by I try again and i connected! This time I could walk around and do things in poke center. When i left Poke center it took me to loading map and was stuck there and would not load so I exit out. Now every time i pick silver server it says can not connect or takes me to loading map and never loads. When i pick gold server it works! I have no access to silver server but i do when i pick gold. I am new please help I just started buying customables on silver. My memory looks great and so does my Mac OS I will send pictures to help. Thank you I love this game! Professor oak is gold but ive been on silver. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 4, 2019 Administrator Share Posted April 4, 2019 I have had a small problem that comes up randomly. I normally can log into silver no problem. Now its been saying recently cannot connect to server. I thought it was just a lot of people trying to log in at once because its fixed its self before. So today i tried to log in it said cannot connect. 5 minutes later i tried again i connected! Then it crashed and took me back to log in screen. 5 minutes go by I try again and i connected! This time I could walk around and do things in poke center. When i left Poke center it took me to loading map and was stuck there and would not load so I exit out. Now every time i pick silver server it says can not connect or takes me to loading map and never loads. When i pick gold server it works! I have no access to silver server but i do when i pick gold. I am new please help I just started buying customables on silver. My memory looks great and so does my Mac OS I will send pictures to help. Thank you I love this game! Professor oak is gold but ive been on silver.[ATTACH=full]74663[/ATTACH][ATTACH=full]74664[/ATTACH][ATTACH=full]74659[/ATTACH][ATTACH=full]74661[/ATTACH][ATTACH=full]74662[/ATTACH] Hi @Topnotch2fly I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. ▪︎ Are you using Proxy? Try not using it, and then test again ▪︎ Are you trying to play at home/work/school? Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post You could also use a VPN although you should check you're allowed first. Looking forward to your reply, have a wonderful day ! 1 Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Topnotch2fly Posted April 4, 2019 Author Share Posted April 4, 2019 Hi @Topnotch2fly I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day ! I unplugged the wifi internet and plugged it back in seems to be working great again!!! Thank you hope it stays enjoy rest of your day! Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 17, 2019 Administrator Share Posted April 17, 2019 I unplugged the wifi internet and plugged it back in seems to be working great again!!! Thank you hope it stays enjoy rest of your day! I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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