Aryssiel Posted April 4, 2019 Share Posted April 4, 2019 I was doing the thief tm quest, completed it and bought the tm. I tried to use it on my shuppet but suddenly it says in the chat "You have thought Shuppet thief", with no pop up message telling me which move I want to delete and also lost my thief tm. Here's a picture I took for discord support chat And here's a picture of that discord chat Thanks in advance. ~Here goes nothinG~ Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 5, 2019 Administrator Share Posted April 5, 2019 I was doing the thief tm quest, completed it and bought the tm. I tried to use it on my shuppet but suddenly it says in the chat "You have thought Shuppet thief", with no pop up message telling me which move I want to delete and also lost my thief tm. Here's a picture I took for discord support chat And here's a picture of that discord chat Thanks in advance. Hi @Aryssiel I'm sorry for the inconvenience. Unfortunately I was not able to replicate the error. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Aryssiel Posted April 5, 2019 Author Share Posted April 5, 2019 Hi Shinohara, and thank you for carrying my issue. I have done all steps you suggested and it got fixed somehow, so I'm really thankfull! Hope you have a great day too! ~Here goes nothinG~ Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 17, 2019 Administrator Share Posted April 17, 2019 Hi Shinohara, and thank you for carrying my issue. I have done all steps you suggested and it got fixed somehow, so I'm really thankfull! Hope you have a great day too! I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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