resolved Connection Lost!

[Ariel542]

Hi

 

i was in the safari and then the game crashed because the connection was lost

i checked my internet and it was ok so it was your server's problem

then i got into the game, but i was out of the safari

BEFORE THE TIme ran out!

 

i want the money i paid in the game back!

[Juliph]

Hi

 

i was in the safari and then the game crashed because the connection was lost

i checked my internet and it was ok so it was your server's problem

then i got into the game, but i was out of the safari

BEFORE THE TIme ran out!

 

i want the money i paid in the game back!

Hello there, @ariel542

 

I am sorry for the inconvenience that you are experiencing. Unfortunately, we cannot refund the money lost due to the server crash

This is due to our Policy stated in the Common Issues Thread..

 

~ Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

If you have further questions please refer to the Common Issues Thread down below.

 

Common Issue Thread

 

I know it is unfortunate but nothing can be done in regard to this situation.

 

Please note that our team here is working non stop to make the game more stable. I want to reassure you that with the given time and patience, they will resolve this problem

 

With that said I will now be closing this thread. If you have anymore questions or concerns, please do not hesitate to create another thread and I will be happy to assist you :)

 

Have a wonderful day!

 

With deep regards, Juliph