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Missing Pokemons / Game Progress

Yazlek
in Resolved General Support

Featured Replies

Hey, i didnt played since xx-DEC-2015, i merged my account and i dont have any pokemons, and i cant get one from Oak.

Hey, i didnt played since xx-DEC-2015, i merged my account and i dont have any pokemons, and i cant get one from Oak.

 

Hi @Yazlek

 

I'm sorry for the inconvenience experienced.

Unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it.

This was done to stabilize the server due to numerous crashes.

Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have all your 120 coins on it.

 

Looking forward to your reply, have a wonderful day !

image.gif

 

    • Like 1
    • Author

    Rest in pepperoni : 8,5k player money and pokemons that i dont even remember.

     

    Reset my account, making new one is pointless, and Oak dont even want to talk to me :(

    Edited by Yazlek

    • Author

    Bump

    Because i'm impatient.

    And my account is still not reset.

    Thanks in advance.

    *Something nice*

    Bump

    Because i'm impatient.

    And my account is still not reset.

    Thanks in advance.

    *Something nice*

     

    Hi @Yazlek

     

    Thank you for your patience.

    I would like to inform you that your account has been reset as requested and 120 coins have been re-added to your account as you previously had.

    Could you please check that?

     

    Looking forward to your reply, have a wonderful day!

    image.gif

     

    • Author

    Hi @Shinohara,

     

    My account has been reset, i have my 120coins, Prof.Oak wants to talk with me again.

    I have chosen my pokemon and he gave me new pokedex.

     

    Thanks for your time.

    Edited by Yazlek

    • 2 weeks later...
    Hi @Shinohara,

     

    My account has been reset, i have my 120coins, Prof.Oak wants to talk with me again.

    I have chosen my pokemon and he gave me new pokedex.

     

    Thanks for your time.

     

    I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

    With that said, i will now close the thread.

    Have a wonderful day !

    image.gif

     

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