Kadd Posted April 7, 2019 Share Posted April 7, 2019 I need help please, i beat brock for the 3rd time and when i had to choose one of the pokemons i went afk to make up my mind on which one to pick. and it logged out. now he is not offering the pokemon anymore and i can only ask him the cooldown and consecutive wins is at 0 :( please help Link to comment https://pokemonrevolution.net/forum/topic/124146-brock-not-giving-prize/ Share on other sites More sharing options...
Administrator Shinohara Posted April 8, 2019 Administrator Share Posted April 8, 2019 I need help please, i beat brock for the 3rd time and when i had to choose one of the pokemons i went afk to make up my mind on which one to pick. and it logged out. now he is not offering the pokemon anymore and i can only ask him the cooldown and consecutive wins is at 0 :( please help Hi @Kadd I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we are not able to help you and we cannot refund you as it is intended to being kicked out of the client when you go afk for a specific amount of time, which is 8 minutes. If we would refund you it would be unfair to the others that experienced a loss of their progress due to a crash instead, regardless of on our end or theirs. Also, with our current tools we would have no way to help you as we have no way to verify that you really have defeated the said boss since we have not a log for that. I know that missing your reward is frustrating, but i hope you can understand and that you will be more careful in the future. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment https://pokemonrevolution.net/forum/topic/124146-brock-not-giving-prize/#findComment-685665 Share on other sites More sharing options...
Kadd Posted April 8, 2019 Author Share Posted April 8, 2019 I understand, thank you for taking the time to explain. I hope this could be fixed so that no one else has to go through this. This bad experience could be used to make an improvement in that matter.. bosses could have a text in which they say "talk to me next time for your reward" (or something like that) so you can close the conversation and it gets saved before choosing the prize . Thanks a lot and lets keep improving this amazing game Link to comment https://pokemonrevolution.net/forum/topic/124146-brock-not-giving-prize/#findComment-686012 Share on other sites More sharing options...
Administrator Shinohara Posted April 20, 2019 Administrator Share Posted April 20, 2019 I understand, thank you for taking the time to explain. I hope this could be fixed so that no one else has to go through this. This bad experience could be used to make an improvement in that matter.. bosses could have a text in which they say "talk to me next time for your reward" (or something like that) so you can close the conversation and it gets saved before choosing the prize . Thanks a lot and lets keep improving this amazing game As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment https://pokemonrevolution.net/forum/topic/124146-brock-not-giving-prize/#findComment-690921 Share on other sites More sharing options...
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