Furylemon97 Posted April 9, 2019 Share Posted April 9, 2019 Hi staff, So today i tried to teach my staraptor double edge through the sinnoh egg move tutor it took my money twice and my pokemon hasnt learnt the move it never gave me the option to choose which move to replace so im 30k down and no move :( any help would be appreciated. Link to comment Share on other sites More sharing options...
Aghanim Posted April 9, 2019 Share Posted April 9, 2019 (edited) Hi staff, So today i tried to teach my staraptor double edge through the sinnoh egg move tutor it took my money twice and my pokemon hasnt learnt the move it never gave me the option to choose which move to replace so im 30k down and no move :( any help would be appreciated. Hello there! My apologies for the inconvenience. I would like to inform you that this bug is known. Although, the cause of it is not and it is being looked into. To fix the issue however, is by doing a clean installation of the game. To do so, you need to delete all the files of the game (including APKs/.zip) and then clear your cache (if mobile) and then reinstall the game HERE. Let me know if this fixed the problem. Unfortunately, we can not refund you the money as it would be unfair to other players and we do not have a log as such, sorry about it. Looking forward for a reply! Deep Regards. - Aghanim. Edited April 9, 2019 by Aghanim PRO Rules -- Punishment Policy -- General Support -- How to Report Do not contact staff members for private support. Use the appropriate forum to help others having the issue too. Unsolicited messages will be removed. Link to comment Share on other sites More sharing options...
Furylemon97 Posted April 10, 2019 Author Share Posted April 10, 2019 Hi there i have just tried this i deleted all game files and reinstalled and it worked thanks! Link to comment Share on other sites More sharing options...
Aghanim Posted April 10, 2019 Share Posted April 10, 2019 Hi there i have just tried this i deleted all game files and reinstalled and it worked thanks! Hello there! I'm glad to hear that the problem has been solved. I shall now lock the topic, feel free to make a new one in case of need. Have a nice day!! Deep Regards. - Aghanim. PRO Rules -- Punishment Policy -- General Support -- How to Report Do not contact staff members for private support. Use the appropriate forum to help others having the issue too. Unsolicited messages will be removed. Link to comment Share on other sites More sharing options...
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