Chezaray Posted April 16, 2019 Share Posted April 16, 2019 I just downloaded the client and put my username and password in the boxes and click on the gold and silver server and it still says can't connect help me. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 16, 2019 Administrator Share Posted April 16, 2019 I just downloaded the client and put my username and password in the boxes and click on the gold and silver server and it still says can't connect help me. Hi @Chezaray I'm sorry for the inconvenience. Could you please tell me what is the exact error message that you're getting when you try to log in the game? Looking forward to your reply, have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Chezaray Posted April 16, 2019 Author Share Posted April 16, 2019 I would receive the can not connect to server error 1 Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 16, 2019 Administrator Share Posted April 16, 2019 I would receive the can not connect to server error Hi @Chezaray I'm sorry for the inconvenience. As first do note that the silver server is currently down due to technical issue and it will be up as soon as possible as the issue has been forwarded to our admins, Howver you should be able to log on gold normally. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. ▪︎ Are you using Proxy? Try not using it, and then test again ▪︎ Are you trying to play at home/work/school? Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post You could also use a VPN although you should check you're allowed first. Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Chezaray Posted April 16, 2019 Author Share Posted April 16, 2019 I'm on Android and with T-Mobile so it could my vpn then or is it the mobile data that's stopping it Link to comment Share on other sites More sharing options...
Nooduls Posted April 16, 2019 Share Posted April 16, 2019 I cant login either and im on pc iwishihadapapi Link to comment Share on other sites More sharing options...
Deadblazer Posted April 16, 2019 Share Posted April 16, 2019 I cant login either and im on pc I had the same problem on PC since this morning for Gold Server, after launching the game in administrator everything has returned to normal. Hoping to help you. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 22, 2019 Administrator Share Posted April 22, 2019 As i can see that you have been able to correctly login in the game the 22th April 2019, i will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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