69shadow69 Posted April 20, 2019 Share Posted April 20, 2019 hello, I have a problem, I can not log in to the account, neither one nor the other, please help Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 20, 2019 Administrator Share Posted April 20, 2019 hello, I have a problem, I can not log in to the account, neither one nor the other, please help Hi @69Shadow69 I'm sorry for the inconvenience. Could you please specify what kind of error do you get when you try to log in the game? Looking forward to your reply, have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
69shadow69 Posted April 20, 2019 Author Share Posted April 20, 2019 hello shows me an inscription that you can not connect to the server the account is set up yesterday and does not work my old nickname account Bazi7980 also does not work shows the same (Can not to connect server) Link to comment Share on other sites More sharing options...
Clawdark Posted April 20, 2019 Share Posted April 20, 2019 hello shows me an inscription that you can not connect to the server the account is set up yesterday and does not work my old nickname account Bazi7980 also does not work shows the same (Can not to connect server) Hi Shadow Maybe Server is Offline right now You can check in Pro official Discord by this command (^up) in #bot-commands ~Claw My Own Guild (Gold Server) : Click Here Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 20, 2019 Administrator Share Posted April 20, 2019 hello shows me an inscription that you can not connect to the server the account is set up yesterday and does not work my old nickname account Bazi7980 also does not work shows the same (Can not to connect server) Hi @69Shadow69 I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. ▪︎ Are you using Proxy? Try not using it, and then test again ▪︎ Are you trying to play at home/work/school? Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post You could also use a VPN although you should check you're allowed first. Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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