Granticus Posted April 22, 2019 Share Posted April 22, 2019 I was playing on gold server left the game for a minute then tried to get back into the game and have been stuck trying to download patch for about 20 minutes since. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 22, 2019 Administrator Share Posted April 22, 2019 I was playing on gold server left the game for a minute then tried to get back into the game and have been stuck trying to download patch for about 20 minutes since. [ATTACH=full]78570[/ATTACH] Hi @Granticus I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Granticus Posted April 22, 2019 Author Share Posted April 22, 2019 Unfortunately the problem is still occurring, I deleted the files, redownloaded them and restarted the computer but the screen is still stuck on loading Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 22, 2019 Administrator Share Posted April 22, 2019 Unfortunately the problem is still occurring, I deleted the files, redownloaded them and restarted the computer but the screen is still stuck on loading Could you please try to move the folder of the client into your documents or downloads folder and then open it as adminsitrator? Looking forward to your reply, have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Granticus Posted April 22, 2019 Author Share Posted April 22, 2019 I managed to figure it out, Thanks for the help! Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 22, 2019 Administrator Share Posted April 22, 2019 I managed to figure it out, Thanks for the help! I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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