Gamerzschool Posted April 25, 2019 Share Posted April 25, 2019 In this update (Easter2019 Edition), my client has been replying to me when i try to log in "Connection Lost" every now and then, sometimes it works and other times it doesn't. Could the staff members please assist in helping me fix this. Thank You! Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 25, 2019 Administrator Share Posted April 25, 2019 In this update (Easter2019 Edition), my client has been replying to me when i try to log in "Connection Lost" every now and then, sometimes it works and other times it doesn't. Could the staff members please assist in helping me fix this. Thank You! Hi @GamerzSchool I would like to apologize for the inconvenience experienced. As it was visible in the last days,, we are recently having some issue with the stability of our servers that sometimes cause the disconnections of the players from the servers. In fact, the connection lost issue is most of the time an error on our end where the server goes offline. We understand that disconnections can be frustrating as no one should ever experience a loss of their progress because that is sad, frustrating and block players from fully enjoying the game. I can assure you that we are doing our best to make the game better everyday. We bought a better server, reworked the whole script engine and reworking the battle system right now. Also, our current Developers are always working on the stability of the server analyzing each crash dump in order to understand what is causing them and decrease those annoying crashes. Do keep in mind however that due to our daily updates, reworks and changes, there will always be a chance to find weird issues like the zombie dc and the deadlock but we will never stop to work on them in order to fix those bug and decrease/prevent any possible crash. However, i'm happy to inform you that our Developers are also trying to work on a way that will permit us to have far greater checks on the logs and therefore to give us the chance to grant more refunds in the future for what regard the losses experienced due to crash (boss cooldown, for example) as we have not a really nice way to do that now. Unfortunately these are unexpected crashes and therefore we really cannot predict them as they really unpredictable, and this means that we cannot really tell to play when a server is going to crash otherwise we would have done that already. However, regard what people can expect, i would say HUGE improvements. Our developers are skilled and talented, they fight everyday to completely analyze the reason of the crashes and fix them, and they have never gave up in front of any obstacle. I cannot give you any estimated time, but i can assure you that the issues will be fixed as soon and fast as possible. Do keep in mind however that due to our daily updates, reworks and changes, there will always be a chance to find weird issues like the zombie dc and the deadlock but we will never stop to work on them in order to fix those bug and decrease/prevent any possible crash. It is always good to note however, that a connection issue is not always caused by an issue on our end, but sometimes it can be caused as well by the provider/connection of the player. A connection lost for example might be caused by an issue on the connection that last for 1 second or even less, making that really hard to perceive and therefore leading to think that the connection is working properly. It is also suggested therefore to ensure a proper connection on your end as that might also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know that this doesn't provide any solid answer and neither a fix as of now, but i wanted anyway to point out that we are working everyday to keep Pokémon Revolution Online updated with new contents/feature/release and to solve any possible issue, this because we really care about our community and want to make sure that everyone enjoy the game and everyone is happy while playing it. I hope the given information provided some clarification, please let me know if you have any further questions and i'll be more than happy to reply to you. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Gamerzschool Posted April 25, 2019 Author Share Posted April 25, 2019 Thank You for your kind reply! The Staff Members of PRO are amazing and i want to tell you guys to keep up the good work! :) Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted April 25, 2019 Administrator Share Posted April 25, 2019 Thank You for your kind reply! The Staff Members of PRO are amazing and i want to tell you guys to keep up the good work! :) I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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