I can't enter to the game

[Thexariel]

i just recently do the merge to the silver server, but i cant login to the game, when i click the silver server shows me i have a wrong user or password but when i click the gold server i can login but there i don`t have my character or my pokemons

[Shinohara]

i just recently do the merge to the silver server, but i cant login to the game, when i click the silver server shows me i have a wrong user or password but when i click the gold server i can login but there i don`t have my character or my pokemons

 

Hi @Thexariel

 

I'm sorry for the inconvenience.

I would like to inform you that it seems like you correctly merged your account and that this is a common issue experienced after the merge.

It is possible that you may need to change password more times, therefore could you please try to change password again?

Please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9)

 

Quoting from the Everything about the merge thread, that you can check for any further experienced issue :

Q: I've already merged both my Red and Blue account but I'm still getting an "Invalid Password" error! What do I do?!

A: If you have already merged your data for the Silver server and get an "Invalid Password" error when logging in, please go ahead and change your password here, ensuring that it is alphanumerical.

 

Let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day !