stuck in ev area

[Luohan]

one spacebar press to much = i stuck at the ev area start :) could logout only

10k recharge plsss :D

[Shinohara]

one spacebar press to much = i stuck at the ev area start :) could logout only

10k recharge plsss :D

 

Hi @Luohan

 

I would like to apologize for the inconvenience and the situation.

Unfortunately, i'm sorry to inform you that we cannot refund you of your lost money as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore your money and not their pokemon/money/cooldowns.

Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. However our developers stated that in the future there might be improvements for what regards out tools that will permit us to check those kind of logs and permit us to have a more solid and better solutions for these situation.

 

We are also aware of the issues related to the status of our server and some bugs related to NPC, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections and bugs may be frustrating.

 

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

Please, let me know if you have any further questions.

Have a wonderful day.