Jedlap Posted May 4, 2019 Share Posted May 4, 2019 I wanted to play today, cause I finally have free time. But I played in summary 20 minutes and already have seen for about 100 times these two words: "Connection lost" or other issue is talking to npc, most of the time it doesnt work. So, I would like to know, is there some update, fix or something and when can I play longer than 10 minutes straight? It is really anoying, because like I said, I wanted to relax today and play the game, but right now Im just angry. I play on silver server. Sorry, Im just honest, I really appreciate work you do for us, but this is irritating. And please dont hate my english, if there are mistakes. Im not from english speaking country :D 2 Link to comment Share on other sites More sharing options...
Mvnschaalke Posted May 4, 2019 Share Posted May 4, 2019 Yea, its hard annoying. Today its hard to play with that crashes. Silver Server is crashing every 5min. Cant do anything ingame because all of us know, that the Server is crashing with Roleback . Hope that will be fixed soon. peace mvn Link to comment Share on other sites More sharing options...
Taylegacy Posted May 4, 2019 Share Posted May 4, 2019 not just today. since a couple of days its like impossible to enjoy it. i hope we will see atleast some changes soon.. damn annoying. Link to comment Share on other sites More sharing options...
Mvnschaalke Posted May 4, 2019 Share Posted May 4, 2019 not just today. since a couple of days its like impossible to enjoy it. i hope we will see atleast some changes soon.. damn annoying. y ofc youre right. I mean, today its extreme with the crashes. Thats i wanna say :P 1 Link to comment Share on other sites More sharing options...
Nanton1010 Posted May 4, 2019 Share Posted May 4, 2019 yep. really annoying this problem exist always or just few last days? im new here and i really liked this game but with this crashes it make non sense Link to comment Share on other sites More sharing options...
Chris876 Posted May 4, 2019 Share Posted May 4, 2019 It's kinda annoying that we cant play from whole those crashes.. I really enjoy playing the most complete pokemon game but we really need this lag to get fixed :/ Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted May 4, 2019 Administrator Share Posted May 4, 2019 I wanted to play today, cause I finally have free time. But I played in summary 20 minutes and already have seen for about 100 times these two words: "Connection lost" or other issue is talking to npc, most of the time it doesnt work. So, I would like to know, is there some update, fix or something and when can I play longer than 10 minutes straight? It is really anoying, because like I said, I wanted to relax today and play the game, but right now Im just angry. I play on silver server. Sorry, Im just honest, I really appreciate work you do for us, but this is irritating. And please dont hate my english, if there are mistakes. Im not from english speaking country :D Yea, its hard annoying. Today its hard to play with that crashes. Silver Server is crashing every 5min. Cant do anything ingame because all of us know, that the Server is crashing with Roleback . Hope that will be fixed soon. peace mvn not just today. since a couple of days its like impossible to enjoy it. i hope we will see atleast some changes soon.. damn annoying. y ofc youre right. I mean, today its extreme with the crashes. Thats i wanna say :P yep. really annoying this problem exist always or just few last days? im new here and i really liked this game but with this crashes it make non sense It's kinda annoying that we cant play from whole those crashes.. I really enjoy playing the most complete pokemon game but we really need this lag to get fixed :/ I would like to apologize for the inconvenience experienced and I will try to be as much transparent as possible and clear things for you. As you have stated above, we are recently having some issue with the stability of our servers that sometimes cause the disconnections of the players from the servers. We understand that disconnections can be frustrating as no one should ever experience a loss of their progress because that is sad, frustrating and block players from fully enjoying the game. We are doing our best to make the game better everyday. We bought a better server, reworked the whole script engine and reworking the battle system right now. Also, our current Developers are always working on the stability of the server analyzing each crash dump in order to understand what is causing them, why it's causing that, and to decrease those annoying crashes. In specific, the crashes are being caused by the script of the game, and not from the server itself, and that is somehow a positive news as it gives our developers the chance to work directly on the issue without needing to interact with third parties (e.g the server host). Unfortunately these are unexpected crashes and therefore we really cannot predict them as they really unpredictable, and this means that we cannot really tell to play when a server is going to crash otherwise we would have done that already. However, regard what people can expect, i would say HUGE improvements. Our developers are skilled and talented, they fight everyday to completely analyze the reason of the crashes and fix them, and they have never gave up in front of any obstacle. I cannot give you any estimated time, but i can assure you that the issues will be fixed as soon and fast as possible. Do keep in mind however that due to our daily updates, reworks and changes, there will always be a chance to find weird issues like the zombie dc and the deadlock but we will never stop to work on them in order to fix those bug and decrease/prevent any possible crash. Regard any compensation, it is true that we could offer some compensation for the server crashes, and we might think about it, but we deem that this is not the correct moment do to that. If you think about it, if we would create any specific event aimed to compensate our players in this moment, they could not enjoy that as the frequent crashes would be really annoying and would block them from enjoying the game. It would also be useless as a compensation is given once the issue has been fixed and not meanwhile it is being experienced. However, despite i cannot guarantee you anything, we might think about something specific to apologize for the inconvenience experienced recently due to the frequently crashes. In addition to what said above, i would like to inform you that in the future our TOOLS will be updated as well in order to help us check things like shop-logs and other things that may be loss due to a crash and therefore help us to have solid proof where we can base refunds on. It is always good to note however that, despite there are without any doubt error on our end, a connection issue is not ALWAYS caused by an issue on our end, and this has been verified with some user losing connection while the server was still online together with players. Sometimes instead it can be caused as well by the provider/connection of the player. A connection lost for example might be caused by an issue on the connection that last for 1 second or even less, making that really hard to be perceived and therefore leading to think that the connection is working properly. It is also suggested therefore to ensure a proper connection on your end as that might also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know that this doesn't provide any solid answer to your questions and neither a fix as of now, but i wanted anyway to point out that we are working everyday to keep Pokémon Revolution Online updated with new contents/feature/release and to solve any possible issue, this because we really care about our community and want to make sure that everyone enjoy the game and everyone is happy while playing it. I hope the information given provided some clarification. As information have been given and i cannot offer further support for this specific thread, i will close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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