resolved Stuck with "Move Learn" GUI Bug

[Hattoru]

I was grinding levels for my charmander and once i hit level 28 i was able to learn the move "Flame Burst" and also evolve my charmander into charmeleon (Thing i wasnt gonna do btw), the thing is that once i was gonna learn Flame Burst and change it for Scratch my client crashed so i logged back on and when i log on, the GUI of the "Learn Move" was still there, but the Evolution GUI dissapeared, so i just tried learning the move and it didnt let me, so i tried learning it by removing any of the other moves and even clicking "Do Not Learn This Move" and nothing worked so i tried to relog and the gui was still there, i cant change pokemons, i tried giving my charmander an HM and it just consumed it without showing me another GUI or overwritting the one that was there, i dont know what to do and it is annoying because it takes a big chunk of the screen and i actually wanted to learn it

[Shinohara]

I was grinding levels for my charmander and once i hit level 28 i was able to learn the move "Flame Burst" and also evolve my charmander into charmeleon (Thing i wasnt gonna do btw), the thing is that once i was gonna learn Flame Burst and change it for Scratch my client crashed so i logged back on and when i log on, the GUI of the "Learn Move" was still there, but the Evolution GUI dissapeared, so i just tried learning the move and it didnt let me, so i tried learning it by removing any of the other moves and even clicking "Do Not Learn This Move" and nothing worked so i tried to relog and the gui was still there, i cant change pokemons, i tried giving my charmander an HM and it just consumed it without showing me another GUI or overwritting the one that was there, i dont know what to do and it is annoying because it takes a big chunk of the screen and i actually wanted to learn it

 

Hi @Hattoru

 

I'm sorry for the inconvenience.

It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up.

As first thing try to log on the server where you do not play and check if you can close the GUI from there and then get back on your mains erver.

 

To fix that, could you please try the following procedure and see if it fixes your error:

1. Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else.
   
2. Restart your computer/device
   
3. Download again the game from HERE
   

After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved.

Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things.

I'm sorry to disappoint you but I hope you can understand.

 

Please, let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day !

[Hattoru]

Hi @Hattoru

 

I'm sorry for the inconvenience.

It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up.

As first thing try to log on the server where you do not play and check if you can close the GUI from there and then get back on your mains erver.

 

To fix that, could you please try the following procedure and see if it fixes your error:

1. Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else.
   
2. Restart your computer/device
   
3. Download again the game from HERE
   

After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved.

Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things.

I'm sorry to disappoint you but I hope you can understand.

 

Please, let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day !

 

Thank You!

 

After i made the thread i tried using CCLEANER as i already had it and i had to restart my Laptop due to some other stuff i was doing and after a few hours i decided to see if the issue was fixed and surprisingly it was!

 

I had to use a fair amount of pokedollars and the GUI never appeared again so i couldnt learn the move but i guess thats a lose i can accept and wont argue over it.

 

I highly appreciate the help and the reply you gave me!

 

Have a wonderful day you too!

[Shinohara]

Thank You!

 

After i made the thread i tried using CCLEANER as i already had it and i had to restart my Laptop due to some other stuff i was doing and after a few hours i decided to see if the issue was fixed and surprisingly it was!

 

I had to use a fair amount of pokedollars and the GUI never appeared again so i couldnt learn the move but i guess thats a lose i can accept and wont argue over it.

 

I highly appreciate the help and the reply you gave me!

 

Have a wonderful day you too!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

With that said, i will now close the thread.

Have a wonderful day !