Daniel502 Posted May 7, 2019 Share Posted May 7, 2019 hello, I'm sorry, but I had a big problem with the game, finally I completed the search for heatran and since I had compared 2 master balls I only went for my sync and I went to capture it without realizing that the masters were not even the pve coins I did not know what to do and try to capture it but then the server crasheo not only lost heatran but also lost the pve and master balls do not know if this problem will have any solution and besides that I lost some rare candy from the backpack since I had 8 and then I bought 5 more and they all disappeared thank you very much Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted May 9, 2019 Administrator Share Posted May 9, 2019 hello, I'm sorry, but I had a big problem with the game, finally I completed the search for heatran and since I had compared 2 master balls I only went for my sync and I went to capture it without realizing that the masters were not even the pve coins I did not know what to do and try to capture it but then the server crasheo not only lost heatran but also lost the pve and master balls do not know if this problem will have any solution and besides that I lost some rare candy from the backpack since I had 8 and then I bought 5 more and they all disappeared thank you very much Hi @Daniel502 I'm sorry for the inconvenience. I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is x2 Master Ball and x14 Rare Candies. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI -[/hr] Regard heatran,.I would like to inform you that Nikola is the only way to make a legendary spawn again once you disconnect, crash or kill it in a battle. Unfortunately, i cannot respawn Heatran for you since, if we respawn it for you, it would be unfair to the others that accepted the fact they have to beat Nikola in order to have another chance to catch a legendary after a crash/disconnection, regardless of on our end or theirs, or if they killed/ran from it. Therefore, if you would like to have another chance to catch Heatran you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him : TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Daniel502 Posted May 10, 2019 Author Share Posted May 10, 2019 Hi @Daniel502 I'm sorry for the inconvenience. I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is x2 Master Ball and x14 Rare Candies. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI -[/hr] Regard heatran,.I would like to inform you that Nikola is the only way to make a legendary spawn again once you disconnect, crash or kill it in a battle. Unfortunately, i cannot respawn Heatran for you since, if we respawn it for you, it would be unfair to the others that accepted the fact they have to beat Nikola in order to have another chance to catch a legendary after a crash/disconnection, regardless of on our end or theirs, or if they killed/ran from it. Therefore, if you would like to have another chance to catch Heatran you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him : TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day ! I understand what you have told me about the rare candy and master ball I do not care about and with respect to heatran I will see you do thank you very much and forgive my ignorance Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted May 13, 2019 Administrator Share Posted May 13, 2019 I understand what you have told me about the rare candy and master ball I do not care about and with respect to heatran I will see you do thank you very much and forgive my ignorance I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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