Master Ball disappeared

[Zpokiih]

Hi everyone, Pro team, this morning my master ball disappeared, I bought yesterday with 20 pv coin, and was already hunting the heatran, a horse appeared and I went to capture it, and when I went to see the pokeballs, the masterball was not there, please help me?pls

[Shinohara]

Hi everyone, Pro team, this morning my master ball disappeared, I bought yesterday with 20 pv coin, and was already hunting the heatran, a horse appeared and I went to capture it, and when I went to see the pokeballs, the masterball was not there, please help me?pls

 

Hi @ZPokiih

 

I'm sorry for the inconvenience.

I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck.

In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99.

If you are interested, the amount of item taken is x1 Master Ball and x2 Rare Candies.

 

Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand.

For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI

 

I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions.

Have a wonderful day !