Ludetto Posted May 12, 2019 Share Posted May 12, 2019 I had 2 characters, but now only 1. I can't access my first character. how can I do? Link to comment Share on other sites More sharing options...
Ludetto Posted May 12, 2019 Author Share Posted May 12, 2019 I haven't played for a few months and I find this surprise. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted May 12, 2019 Administrator Share Posted May 12, 2019 I had 2 characters, but now only 1. I can't access my first character. how can I do? Hi @LudeTTo I'm sorry for the inconvenience. Could you please tell me what is the username of the account that you cannot access and what is the error that comes out when you try to login? Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Ludetto Posted May 12, 2019 Author Share Posted May 12, 2019 the account name is LudeTTo, and the problem is that on this account I had two characters, but now only one, the one I had only created but never played. I miss my main character, who was on the red server. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted May 13, 2019 Administrator Share Posted May 13, 2019 the account name is LudeTTo, and the problem is that on this account I had two characters, but now only one, the one I had only created but never played. I miss my main character, who was on the red server. Hi @LudeTTo I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account LudeTTo and it seems like you have 40 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Ludetto Posted May 15, 2019 Author Share Posted May 15, 2019 thanks, now I have recovered the account. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted May 15, 2019 Administrator Share Posted May 15, 2019 thanks, now I have recovered the account. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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